Property search without the noise
A property marketplace connecting buyers, renters and agents. I designed the search, listing and enquiry experience for buyers, plus the listing-management side agents work in every day.
The problem
Property apps optimise for listing count, not for decisions. Buyers were saving dozens of properties and then losing track of why they saved them — and agents were fielding enquiries with no context attached.
The work
Interviewed buyers and agents separately, then mapped both journeys on one timeline to find where they collide — almost always at the enquiry.
Designed a comparison view so saved properties can be judged side by side on the criteria that matter to that buyer, not a fixed list.
Rebuilt filters as a progressive set: three decisions on the first screen, everything else behind 'more filters', which cut abandonment in testing.
Gave every enquiry a structured context payload — which listing, which saved criteria, which questions — so agents open a conversation already informed.
Built a two-sided design system: the same tokens and components, tuned for a consumer app and a work tool.
Key decisions
Every project has a handful of decisions that shaped everything after them. These were this project's.
A draggable sheet over the map instead of a tab switch. People keep their spatial context while scanning results — the single biggest usability win in testing.
Saving a property prompts a one-tap reason. Weeks later the shortlist still makes sense, and comparison becomes possible.
The agent dashboard is built around today's enquiries and viewings, not an inbox — designed for someone checking it between appointments on a phone.
Files were handed over annotated and component-based, with a live walkthrough for the engineering team.
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Tell me what is not working. I will tell you honestly whether design is the right lever and what I would do in the first two weeks.
madnansakhi@gmail.com